Problem Solving

• Text and multimedia presentations that introduce key concepts and apply them to the manufacturing workplace
• Interactive checkpoints within the course to test for knowledge and understanding
• Opportunities for personal reflection
• Checklists and hints for personalizing and applying the learning to future problem solving
• Downloadable resources to assist in problem solving in the workplace

• Understand that complex or persistent problems at work require a structured and systematic approach
• Understand what each of the steps in the 7-Step Problem Strategy are and how to use them
• Understand that when a cause-and-effect or root cause analysis is not done, problems will likely return
• Understand that in today’s workplace, problem-solving may be expected from any employee

This is a self-paced course with several checkpoints for formative assessment. It concludes with a final knowledge check. Responses are automatically assessed. Multiple attempts are permitted.

1 hour

The Manufacturing Essentials Certification (MEC) Program is an initiative designed to build the confidence of the manufacturing workforce in Skills for Success such as problem solving, collaboration, communications, and leadership. Developed to support the manufacturing industry with increased productivity, improved workplace culture, higher employee engagement, and overall a more collaborative working environment.

EMC updates learning content on a regular basis. Version: 2021-1