UpSkill Tourism - Communicating for Success

Issued by:

Issued on: 22.8.2023

Earner: Adrian Mills-Pare

In this module, students learn how to improve relationships at work by understanding voice dynamics and body language and learning how to listen, question, and give feedback effectively. They develop a comprehension of effective communication skills and the organizational impacts communication can have on an organization. Having the ability to create good working relationships and maintain a spirit of rapport and teamwork is essential for a successful career. This module is part of the UpSkill Tourism Micro-credential Program and the Management Essentials Micro-certificate.

Validated with blockchain

Criteria

Upon successful completion of this module, the student has reliably demonstrated the ability to:

describe effective communication skills that can have a positive impact on staff motivation, morale, and productivity;
outline the structure of meaningful listening and describe effective listening techniques;
describe strategies for eliminating communication barriers and challenges;
identify the steps necessary in conducting an effective business meeting;
list steps to prepare and plan effective communication in the work environment.